CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible.ĬAD typically consists of a suite of software packages used to initiate public safety calls for service, dispatch, and maintain the status of responding resources in the field. The central idea is that persons in a dispatch center are able to easily view and understand the status of all units being dispatched. CAD systems may send text messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS. Some systems communicate using a two-way radio system's selective calling features. A dispatcher may announce the call details to field units over a two-way radio. radio logs, field interviews, client information, schedules, etc.). It can either be used to send messages to the dispatchee via a mobile data terminal (MDT) and/or used to store and retrieve data (i.e. A screenshot of computer-aided dispatch as being used by Toronto Fire ServicesĬomputer-aided dispatch ( CAD), also called computer-assisted dispatch, is a method of dispatching taxicabs, couriers, field service technicians, mass transit vehicles or emergency services assisted by computer.
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